Your Customer Experience: do you know what it is?
Every company delivers a customer experience, the problem is many don’t know
what experience they’re truly delivering. Simply measuring customer satisfaction
with your products or your service calls, even monitoring loyalty doesn’t really tell
you what you need to know most. What are the resulting experiences when our customers use our products and services and interact with our company?
Answering this question will unlock real customer value and profitable growth for
Other perspectives on value from John:
Want to know more about our FACTS:x methodology?
Find out how FACTS:x can help you discover and
deliver superior value to your customers.
John Geffel, Managing Partner
John’s primary focus at VALUE:driven is on the FACTS:assess and FACTS:target areas as well as providing oversight and account management for all of the company’s engagements through it’s consulting alliance partners. John also leads the mentor/coaching program for the Oregon Entrepreneur’s Network in Portland, Oregon.
Read more about John and VALUE:driven's team of experienced partners.
Find out what John's talking about today in his personal blog.
Let us show you how we can help you discover & deliver superior value to your customers.