What we do:
After a thorough assessment of your business and customers from our unique value-delivery perspective we provide you with planning and coaching support to build and maintain a customer value-centric culture across your organization.
What we deliver:
There are two key deliverables provided with this phase. They are the assessment called FACTS:assess and a comprehensive plan to support management leadership to build and sustain a customer value-centric culture.
What you can expect:
From this phase you will have a roadmap for how to embrace value driven language, commitment to customer experience-based decision-making, organizing around value delivery, establishing value-based metrics throughout the organization.