Discover & Deliver Superior Customer Value
In today’s tough economy growing revenue and profits has never been harder - not to mention retaining customers, building satisfaction and loyalty, maintaining a productive sales and distribution channel and preventing the loss of employee morale and productivity. These challenges are especially daunting given the rapidly evolving technology sector.
It’s so easy to “lose the forest for the trees” by focusing on the ever increasing short-term challenges and missing the gradual and inevitable erosion of your businesses' customer experience and value advantage.
Adding product features, cutting prices, focusing on spiffs and discounts, and increasing annuity-based fees are just masking the real problem; there comes a time when you need to step back and reevaluate your business from top to bottom.
That’s where we come in - VALUE:driven Group’s unique FACTS:x framework helps you to approach this task in a structured, and cost-effective way. With minimal disruption to your existing business, we can help you understand not only where your value loss is occurring, but how to address it in a methodical and rational way.
So read on and then contact us and we'll show how we help companies like yours find and sustain
a superior value advantage.
Latest Tech Industry News:
Food for Thought & Comment
When Silence isn't so Golden
Are your customers satisfied with your product and company experience? How would you answer this question? Would you point to how effectively you handling complaints? Would you highlight anecdotal evidence of customer compliments? Would you refer to your customer support transaction satisfaction metrics? Would you refer to your recent NetPromoter scores?
Some may be better indicators than others of customer satisfaction, but there’s a big problem with all of them: they don’t provide any indication of the largest group of dissatisfied customers.
Read John's latest blog post
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Let us show you how we can help you discover and deliver superior value to your customers.